Volunteer Advantage: Workplace Violence and De-Escalation

In this episode of "Volunteer Advantage," we address the crucial topic of workplace violence prevention and de-escalation, tailored for the dedicated volunteers at UVM Health Network's Home Health and Hospice.

We begin by defining workplace violence, which encompasses both physical and verbal assaults, and emphasize the importance of safeguarding against any form of abuse, even when it's not legally prosecutable. Recognizing harmful situations and taking proactive steps is essential for ensuring your safety and well-being.

The episode highlights the "see something, say something" principle, encouraging volunteers to report any incidents immediately, regardless of the perceived intent behind them. This proactive approach helps prevent future harm and maintains a safe environment for everyone involved.

We also discuss effective de-escalation techniques, offering practical advice on how to manage potentially volatile situations while ensuring your safety. Key strategies include maintaining a safe distance, acknowledging the other person's feelings, and having a clear exit strategy in place.

Ultimately, your safety is our top priority. We provide guidance on how to respond if faced with physical violence, stressing the importance of removing yourself from danger and understanding when to run, hide, or fight.

Join us as we equip you with the knowledge and tools to navigate challenging situations safely and confidently, ensuring a positive volunteering experience.